Trainee Technical Support Assistant

Company description

With more than 50 years of expertise in drainage and water management JDP is more than a merchant. JDP combine quality products, stock in-depth, knowledgeable staff, dedicated delivery and technical assistance to be the one-stop shop.  On top of that, we are a great company to work for!

Job description

DYKA Group

We have an excellent opportunity for a trainee to join our Technical Support team.  We are offering the opportunity for significant future personal development within a well-established and expanding business. We always seek team members who will grow with us and develop to add value to our organisation.  This role could suit somebody who has recently left education or similarly who has been in a technical role already and are looking to develop.

Our Technical team is a key part of the organisation and the team work closely with internal and external customers to build long lasting relationships that benefit all parties. Our primary tasks include project take-offs, SuDS design and producing CAD drawings as well as answering customer queries via email or telephone.

As part of the Technical Support team you will train with experienced team members to learn key skills and knowledge. Once experienced you will have opportunities to accompany salesmen on joint visits providing expert and detailed knowledge of both product and application.

Could you fit this role?  The answer is yes if you can show a good foundation in technical and mathematical skills, that you are analytical thinker and a problem solver and can grow to create strong relationships with our customers.  The rest our highly skilled team can teach you.

We are going on a journey…. Want to come with us?


Desirable: General understanding of AutoCAD. Knowledge of Microsoft Office.

Required: A level or equivalent , Math, English, Science - Grade  A-C.

Preferred: Driving License 


Applications will be given preference from people within a commutable distance of Longtown, Carlisle or who could easily relocate (no relocation package is available).  We will not consider applications from overseas applicants who do not have the legal right to live and work in the UK.  

Experience level
Not Applicable
Business unit
DYKA Group
United Kingdom