Trainee Technical Support Assistant

Company description

At JDP we’re experts in civils drainage and water management.  For over 50 years we’ve been combining quality products, knowledgeable staff, dedicated delivery, a national branch network and technical assistance to be a one-stop shop for our customers.  All this and focusing on excellent customer service is why we continue to succeed and grow.  We also pride ourselves on being a great company to work for!

Job description

We have an excellent opportunity for a trainee to join our Technical Support team.  This exciting opportunity is based within a well-established and expanding business. We strive to seek team members who will grow with us, whilst adding value to our organisation.  

Technical Support Overview 

The JDP Technical Support department offers a complimentary service to JDP customers, which is unique among drainage and civils merchants in the United Kingdom. As part of this service, the Technical Support team offer advice and assistance for a multitude of drainage projects, including drainage take-offs, providing calculations and full system designs, we work closely with our colleagues and customers to come up with the most cost effective, efficient solution for each individual scheme

The Trainee Role 

Initially comprises of shadowing and assisting the technical support team whilst actively developing your own knowledge of the industry. The aim is to progress onto producing drainage take-offs independently. This position relies upon your willingness to learn and retain a vast amount of information. This is a development position with the intention of progressing to an Assistant within the department after roughly 18-24 months, depending on the progression of the individual this may be achieved sooner. It is expected that the first 6 months of a Trainee role is based around understanding processes, compliance and legislations, product learning and shadowing Assistants and Technicians. This role will include training on different aspects of the business, such as handling products within the branch and understanding the sales process from manufacturer to customer. We look to use all tools available to help develop a career within the industry. 

Profile

Desirable: General understanding of AutoCAD. Knowledge of Microsoft Office. Analytical and problem-solving skills would be an advantage.

Required: A level or equivalent, Math, English, Science - Grade A-C.

Preferred: Driving License 

No prior industry knowledge necessary – full training will be given on-site 

This role could suit somebody who has recently left education or who has been in a technical role already and are looking to develop. 

Offer

Applications will be given preference from people within a commutable distance of Longtown, Carlisle or who could easily relocate (no relocation package is available).  We will not consider applications from overseas applicants who do not have the legal right to live and work in the UK.