Customer Service Representative

Company description

PB Leiner is one of the world’s leading producers of high quality gelatins and collagen peptides. It has a global presence in terms of both its plants and sales representatives. PB Leiner’s objective is to recognize and explore opportunities for its customers and to anticipate future trends. In this regard, PB Leiner was the world’s first gelatin producer to market multifunctional gelatin products. PB Leiner supplies a continuously growing market in food, pharma, health nutrition and technical applications. PB Leiner has approximately 1,200 collaborators throughout the world and is part of Tessenderlo Group.

Job description

• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Knowing our products inside and out so that you can answer questions
• Processing orders, forms, applications, and requests
• Keeping records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process

Profile

• Associates Degree
• Bilingual a plus
• 3-5 years of experience of performing customer service, sales, logistics or administrative tasks
• Knowledge of Microsoft Office suite.
• SAP experience is preferred, but not required
• Skilled communicator to ensure professional and effective interactions
• Ability to solve problems responsibly and efficiently
• Interpersonal skills to support positive environment

Offer

All your information will be kept confidential according to EEO guidelines.